Shipping Information

Most orders are delivered in 5-7 business days post the shipping date; however, please know that Krishna Swimming Wear (Lactra)  will not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, terrorism, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, telecommunications failure, epidemic, perils of the sea or air, flood, drought, explosion, sabotage, accident, embargo, riot, civil commotion or civil authority, including acts of local government and parliamentary authority; disputes of whatever nature and for whatever cause arising including but without prejudice to the generality of the foregoing, work to rule, overtime bar, strikes and walkouts. We shall endeavour to notify you as soon as possible should any such events or circumstances occur.

Cancellation

To cancel an order, please inform us within 24 hours of the order placement by filling this form or emailing us at with the subject “Order Cancellation”. Once the order is shipped, it cannot be cancelled.

Return Policy

We follow a 15-day hassle-free return policy across all categories of our products.

Returns made Easy

Let's solve it together	Let's keep in mind
•   Log into www.lactra.in •   Visit My Orders under the “My Account” section. •   Select item/s to be returned of the selected order. •   Choose a reason for return and add images as applicable. •   Select the pick-up address and click on “Proceed”.	•   Only purchases made on www.lactra.in are eligible for returns. •   Return requests should be raised within 15 days from delivery. •   To be eligible for return, the item must be in the same condition as it was received, unworn or unused with tags and in its original packaging. •   You can always choose between replacement and refund. •   Refund will be processed only in valid cases

 

Return Guidelines:
1. Damaged External Packaging:

• If the packaging is damaged, we don’t accept the package.
• Report immediately through the Get in Touch
• Once the return is accepted by our warehouse, the refund gets queued for processing to the banking partners and will be refunded according to bank’s standard time.

2. Damaged/Different Products:
3. Return via www.lactra.in

Visit My Orders under the “My Account” section to initiate a return with matching criteria.
Please furnish images of Damaged/Different Products to substantiate the claim.

Free reverse pick-up gets arranged by us if the area is serviceable by our courier partner; otherwise, self-shipment is required.
Once the return is accepted by our warehouse, the refund gets queued for processing to the banking partners and will be refunded according to bank’s standard time.

1. Return through self-shipment:

Return the items in the original packaging to the provided address below;

Krishna Swimming Wear (Lactra) Paiki 1/4, J.B.

Park, Dala Faliya Road, Ghadoi, Gundlav,

Valsad (Gujarat)-396045

Contact Number: +919324353306

Once the return is reached to us and accepted, the refund gets queued for processing to the banking partners and will be refunded according to bank’s standard time.

3. Guidelines for Product Quality Concerns:

We adhere to a meticulous and thorough quality assurance process for every product to uphold the highest standards of quality.

A defect is defined as any irregularity or flaw that surpasses normal wear and tear. In the rare event that you discover a defective product, we are committed to resolving the issue promptly and efficiently, regardless of where it was purchased.

Please don't hesitate to reach out to us, and our dedicated customer service team will guide you through the entire resolution process.

Providing images showing the full front and back views of the defective product, the product label, and highlighting the area of defect will expedite our assistance.

Upon acceptance of your claim, we will gladly offer a refund or replacement for the garment. Please note that refunds are applicable only for purchases made through www.lactra.in. Additionally, we may request the defective product for internal analysis and inspection purposes.

Your satisfaction is our utmost priority, and we are committed to ensuring a resolution to any concerns you may have regarding our products.

Refund Process:

Full Refund: 100% of the amount paid is returned to the source account.

Refund Timelines:

Refund timelines vary based on payment mode and consumers are notified through email or message of the refund status.

 

 

Payment Mode	Refund Method	Refund Method Time (After Initiation)
Credit Card	Reverse Credit	5 to 7 Business Days
Debit Card	Credit in Bank Account	7 to 14 Business Days
Net Banking	Credit in Bank Account	7 to 14 Business Days
UPI/Wallet	Credit in Bank Account	5 to 7 Business Days
E-Gift Card	Reactivation/ New E-Gift Card	5 to 7 Business Days